CAEC is working to restore outages from Tropical Storm Zeta which hit our area and left over 36,000 meters without power within all 10 of our counties. This will be an extended outage event lasting several days or more. For the latest updates, follow us on Facebook , Twitter or Instagram. Do not report outages via social media channels.
To report an outage, please call 1-800-619-5460. We utilize a computer/voice phone system for outage reporting. This is the fastest way to serve the most members in the most efficient manner.
To see real-time outage information and numbers, visit our Outage Monitor.
Consumers are reminded to exercise safety in the event of power outages, especially with generators.
How power is restored: To restore power to your home after a large scale outage event, such as Zeta, there is a detailed process that must be completed.
Refrigerated food is often a concern: use this graphic to help you during and after an outage.
During an Outage
- Do not call 9-1-1 to report your power outage or to ask for information, use 9-1-1 only for emergencies. Call your utility company to report the outage and get restoration information.
- Avoid opening your refrigerator and freezer as much as possible. Food inside should stay cold for hours if the door is left closed.
- Unplug some of your major appliances. When the power comes back on, all of those appliances can create a drain or power surge. This can harm sensitive equipment.
- If you have a generator, do not connect it to your home’s power system unless it has been properly installed and disconnects you from the main power grid when it is operating. If you do not disconnect from the power grid, you can be sending electricity back down the lines; not just to your home. That could be deadly for power company workers.
After an Outage
- Be extra cautious if you go outside to inspect for damage after a storm. Downed or hanging electrical wires can be hidden by snowdrifts, trees or debris and could be live. Never attempt to touch or moved downed lines.
- Do not touch anything power lines are touching, such as tree branches or fences. Always assume a downed line is a live line.