If you hare having difficulty with your payments due to COVID-19, please click here.
For the continued safety of our members and employees, effective March, 20, 2020, all CAEC lobbies will be closed. This includes our Clanton, Prattville and Wetumpka offices. Members are asked to utilize the drive-thru, kiosk or night drop at these locations, any of our electronic payment/account options below or contact us by phone at 1-800-545-5735. Our Rockford office remains temporarily closed.
Payments can be made in person, at the drive-through at our service centers located in Clanton, Prattville and Wetumpka, Monday through Friday, excluding holidays. The Clanton and Wetumpka service centers open at 7:30 a.m., close from noon to 1 p.m. and close for business at 4:30 p.m. The Prattville office is open from 7:30 a.m. through 4:30 p.m.
Additional payment options, however, can offer even more convenience:
Bank/Credit Card Draft
With draft, your bill is automatically deducted from your bank or credit card account. It is the most convenient payment method we offer, and you never have to worry about being late with a payment.
You can sign up for bank or credit card draft by logging on to our online account access and selecting the Payments Tab and then Pay by Draft. You receive a bill as you normally would, and the amount is deducted from your bank account on the due date shown on your bill. If you have questions concerning your bill, you can call the office at (800) 545-5735 prior to the withdrawal.
Click here to pay your bill online 24-hours a day with an E-Check or Debit/Credit card.
Keep track of your account, pay or view your bill and much more with the CAEC App for Android and Apple devices.
When your cell phone number is linked to your account, you can text the code PAY to 352667 and select a valid CAEC account number associated with that cell number. Also, there’s a whole list of other features available for your account via text.
Another convenient payment option for CAEC members is e-bill. Instead of receiving a paper bill, we will send your bill by e-mail at the same time of the month as you presently receive your bill. You can click a link on the e-bill to pay on-line. You can sign up for e-billing for more than one account as long as all bills are e-mailed to the same address.
Enroll for E-Bill through our online account access, by selecting the My Account Tab and then E-Notifications, or you may call us at (800) 545-5735 for additional information.
CAEC gives you the option to pay by telephone anytime – even without the assistance of a Customer Service Representative. Easy-to-follow instructions guide you through the process. Simply have your CAEC member account number available as well as your credit/debit card information when you dial 1-800-545-5735 or locally at (334) 365-6762. Once the greeting message begins, you may press 2 for the Bill Payment option.
Located at our Clanton, Prattville and Wetumpka locations as well as in Jemison at the BP fuel station off I-65 exit 219 and the Maplesville Supermarket, these automatic payment machines allow you to make payments to your account, 24-hours a day with cash, check or credit card.
CAEC members who are looking for another way to manage and pay for electricity usage have a unique option—prepay. Prepay is just what it sounds like. As a CAEC member, you can have the opportunity to pay for electricity prior to its consumption. The prepay program provides a great deal of flexibility. New members can have the option to sign up for Prepay instead of having to pay a deposit, while existing members can use Prepay to efficiently manage energy consumption. Prepay participants can make payments at any of CAEC’s service centers, by phone or through the Web.
Payments are automatically applied and notifications for daily and low balances can be sent a number of ways—phone call, text message or email—and you can check your prepay account balance 24/7 via the web. If you’re interested in CAEC’s prepay service or have further questions, call us at (800) 545-5735 or send us an e-mail.
Want to make your electric bill fit your monthly budget? CAEC’s levelized billing program prevents drastic changes in your bill, even in the coldest or hottest months of the year. There are no surprises with levelized billing. A levelized bill is based on the average usage for 12 months so the levelized amount will change slightly each month. If CAEC has been providing electricity to your home for at least six months, you are eligible to participate in levelized billing.
You can sign up for levelized billing by logging on to our online account access and selecting the Service Tab and then Levelized Billing. Other options, such as bank draft or e-bill, can also be combined with levelized billing. For more information, call us at (800) 545-5735.