For the continued safety of our members and employees, effective March, 20, 2020, all CAEC lobbies will be closed. This includes our Clanton, Prattville, Rockford and Wetumpka offices. Members are asked to utilize the drive-thru, kiosk or night drop at these locations, any of our electronic payment/account options below or contact us by phone at 1-800-545-5735.
Payments can be made in person, at the drive-through at our service centers located in Clanton, Prattville and Wetumpka, Monday through Friday, excluding holidays. The Clanton, Rockford and Wetumpka service centers open at 7:30 a.m., close from noon to 1 p.m. and close for business at 4:30 p.m. The Prattville office is open from 7:30 a.m. through 4:30 p.m.
Additional payment options, however, can offer even more convenience:
Bank/Credit Card Draft
With draft, your bill is automatically deducted from your bank or credit card account. It is the most convenient payment method we offer, and you never have to worry about being late with a payment.
You can sign up for bank or credit card draft by logging onto your account at www.caec.coop. Select the Billing & Payments Tab and then find the Draft Payments option.You receive a bill as you normally would, and the amount is deducted from your bank account on the due date shown on your bill. If you have questions concerning your bill, you can call the office at (800) 545-5735 prior to the withdrawal.
Click here to pay your bill online 24-hours a day with an E-Check or Debit/Credit card.
Keep track of your account, pay or view your bill and much more with the CAEC App for Android and Apple devices.
When your cell phone number is linked to your account, you can text the code PAY to 352667 and select a valid CAEC account number associated with that cell number. Also, there’s a whole list of other features available for your account via text.
Go paperless with the convenience of E-Bill. Instead of receiving a paper statement, you’ll receive your bill by e-mail at the same time of the month as you presently receive your bill by mail. With E-Bill, you can immediately pay by clicking on the link included and pay online. Multiple accounts can be set up as long as all bills are emailed to the same address.
Enroll for E-Bill through our online account access at www.caec.coop. Select the
Billing & Payments tab and then Bill Notification.
CAEC gives you the option to pay by telephone anytime – even without the assistance of a Customer Service Representative. Easy-to-follow instructions guide you through the process. Simply have your CAEC member account number available as well as your credit/debit card information when you dial 1-800-545-5735 or locally at (334) 365-6762. Once the greeting message begins, you may press 2 for the Bill Payment option.
Located at our Clanton, Prattville and Wetumpka locations as well as in Jemison at the BP fuel station off I-65 exit 219 and the Maplesville Supermarket, these automatic payment machines allow you to make payments to your account, 24-hours a day with cash, check or credit card.
CAEC members who are looking for another way to manage and pay for electricity usage have a unique option—prepay. Prepay is just what it sounds like. As a CAEC member, you can have the opportunity to pay for electricity prior to its consumption. The prepay program provides a great deal of flexibility. New members can have the option to sign up for Prepay instead of having to pay a deposit, while existing members can use Prepay to efficiently manage energy consumption. Prepay participants can make payments at any of CAEC’s service centers, by phone or through the Web.
Payments are automatically applied and notifications for daily and low balances can be sent a number of ways—phone call, text message or email—and you can check your prepay account balance 24/7 via the web. If you’re interested in CAEC’s prepay service or have further questions, call us at (800) 545-5735 or send us an e-mail.
Another convenient payment option is available at local retailers. CheckOut allows you to generate a barcode on your phone (or print it from your computer) and take the barcode to a participating retailer, such as Dollar General, Family Dollar and CVS, to scan it and make your cash payment.
Payments made through CheckOut post immediately to your CAEC account, making it a great option for PrePay members. Best of all, there are no additional fees for members using this method. The only requirement is the minimum cash payment amount must meet or exceed $5.
Getting started is easy! Visit http://caec.sedccheckout.com and enter your account number. You will need a separate barcode for each account if you have multiple CAEC accounts. Then select “Find Locations” to find the nearest participating retailer.
Want to make your electric bill fit your monthly budget? CAEC’s levelized billing program prevents drastic changes in your bill, even in the coldest or hottest months of the year. There are no surprises with levelized billing. A levelized bill is based on the average usage for 12 months so the levelized amount will change slightly each month. If CAEC has been providing electricity to your home for at least six months, you are eligible to participate in levelized billing.
You can sign up for levelized billing by logging on to our online account access and selecting the Service Tab and then Levelized Billing. Other options, such as bank draft or e-bill, can also be combined with levelized billing. For more information, call us at (800) 545-5735.