In addition to our four Service Centers, CAEC has three other authorized payment centers located at:
Hancock Bank- Main Street, Prattville
Hancock Bank – Corner of McQueen Smith and Cobbs Ford Rd., Prattville
Maplesville Supermarket in Maplesville
Additional payment options, however, offer even more convenience: Bank Draft, Online, E-Bill, by Phone and Levelized.
Bank/Credit Card Draft
With bank draft, your bill is automatically deducted from your checking account or credit card account. It is the most convenient payment method we offer, and you never have to worry about being late with a payment.
You can sign up for bank or credit card draft by logging on to our online account access and selecting the Payments Tab and then Pay by Draft. You receive a bill as you normally would, and the amount is deducted from your bank account on the due date shown on your bill. If you have questions concerning your bill, you can call the office at (800) 545-5735 prior to the withdrawal.
Click here to pay your bill online with an E-Check or Debit/Credit card, or if you’d like to have your debit/credit card automatically drafted each month, call us at (800) 545-5735 or locally at (334) 365-6762 and ask the Customer Service Representative to set up your account for automatic debit/credit card draft. It’s an easy way to make sure your bill gets paid without having to think about it because the due date on your bill is the same date that the transaction is made on your debit/credit card.
Keep track of your account, pay or view your bill and much more with the CAEC App for Android and Apple devices.
Another convenient payment option for CAEC members is e-bill. Instead of receiving a paper bill, we will send your bill by e-mail at the same time of the month as you presently receive your bill. You can click a link on the e-bill to pay on-line. You can sign up for e-billing for more than one account as long as all bills are e-mailed to the same address.
Enroll for E-Bill through our online account access, by selecting the My Account Tab and then E-Notifications, or you may call us at (800) 545-5735 for additional information.
CAEC gives you the option to pay by telephone anytime – even without the assistance of a Customer Service Representative. Easy-to-follow instructions guide you through the process. Simply have your CAEC member account number available as well as your credit/debit card information when you dial 1-800-545-5735 or locally at (334) 365-6762. Once the greeting message begins, you may press 2 for the Bill Payment option.
CAEC members who are looking for another way to manage and pay for electricity usage have a unique option—prepay. Prepay is just what it sounds like. As a CAEC member, you can have the opportunity to pay for electricity prior to its consumption. The prepay program provides a great deal of flexibility. New members can have the option to sign up for Prepay instead of having to pay a deposit, while existing members can use Prepay to efficiently manage energy consumption. Prepay participants can make payments at any of CAEC’s service centers, by phone or through the Web. Payments are automatically applied, and notifications for daily balances and low balances can be sent a number of ways—through a phone call, text message or e-mail—at the time of day or night that you choose. Participants can check their prepay account balance—24 hours a day, seven days a week— via Web. If you’re interested in CAEC’s prepay service or have further questions, call us at (800) 545-5735 or send us an e-mail.
Want to make your electric bill fit your monthly budget? CAEC’s levelized billing program prevents drastic changes in your bill, even in the coldest or hottest months of the year. There are no surprises with levelized billing. A levelized bill is based on the average usage for 12 months so the levelized amount will change slightly each month. If CAEC has been providing electricity to your home for at least six months, you are eligible to participate in levelized billing.
You can sign up for levelized billing by logging on to our online account access and selecting the Service Tab and then Levelized Billing. Other options, such as bank draft or e-bill, can also be combined with levelized billing. For more information, call us at (800) 545-5735.