COVID-19 Billing Assistance

We’re all experiencing an unprecedented time as we face the unknown associated with the coronavirus pandemic. Central Alabama Electric Cooperative (CAEC) has a plan in place to ensure the welfare of its members, and our focus is to assist members and their families affected directly or indirectly by COVID-19. Since the resulting economic challenges seem to be impacting everyone, we have not disconnected any services or charged any late fees since March 12.

When contacted by members, our Customer Service Representatives (CSR), will work to produce outcomes to resolve concerns about your energy bill. It is our desire to provide support during the current crisis, and prepare for the impact on our members once we return to normal operations. Please do not hesitate to call and speak to a CSR, (800) 545-5735, if you need to discuss payment arrangements for your bill. Self-help options for your account are also available using our member portal or smart devices using CAEC’s mobile app. We recommend you keep track of your account, including daily usage, through one of these methods.

CAEC is in alignment with the federal timeline of May 15, 2020, to return to normal operating business procedures. It will be important that you communicate with us prior to that date if you anticipate your account being in arrears at that time. Until then, we will continuously monitor the COVID-19 situation, including the governments’ latest protocol, and will make adjustments as needed. CAEC will post updates on social media and via email. If we do not have your email address on file, please email it to custserv@coop.caec.com.

Sincerely,

Tom Stackhouse
CAEC President and CEO

For more CAEC COVID-19 updates, visit here.